Feedback from previous guests about their experience.
84%
liked the hotel and would stay again
spacious rooms
friendly staff
secluded location
requesting guarantee at check-in
8.4/10
Great
Rooms
8.2
Location
8.3
Service
8.3
Dining
8.2
Guest reviews
8.4/10
based on 6 reviews
4/5
based on 690 reviews
8.7
8.7/10 based on 2907 reviews
#8 of 42 hotels in Garmisch-Partenkirchen based on Tripadvisor
John
United Kingdom,
April
2024
7.8/10
I had a mixed experience at the hotel. The rooms, though spacious, felt a bit old-fashioned with dated decorations, and being above the restaurant caused some noise disturbance. On the bright side, the service was exceptional, and the location, despite some drawbacks, offered stunning views and access to various attractions. Dining was a hit or miss with a good selection but overpriced items. Overall, a decent stay with room for improvement.
Rooms
7.0
The rooms were a good size, albeit a little dated looking.
Service
9.0
The service was very helpful and friendly, going above and beyond to assist us.
Location
8.0
The location was good, facing the lake, but restaurant availability for other guests was limited due to events.
Dining
7.0
The dining experience had a good selection but was overpriced for some items.
Facilities
8.0
The facilities offered were adequate for a comfortable stay.
Ryan
United States,
March
2024
8.4/10
Wow, I was blown away by this hotel! The rooms were incredibly spacious and comfortable, with two floors and two bathrooms, one of them huge. Despite lacking a fan when requested and the absence of a bar or iron, the room's condition was excellent and impeccably clean. The service was outstanding, especially at breakfast and the front desk. However, there was a concerning practice of requesting a guarantee at check-in against room damage. The location was beautiful, just by the Riessersee, though a bit secluded and requiring a car to access. The dining experience was extraordinary with a delicious German buffet. The facilities were top-notch, with housekeeping, ski pass vendor, and more available.
Rooms
9.0
One of the biggest and most comfortable rooms I've ever seen, with impressive amenities including two floors and two bathrooms with bathtubs.
Service
8.0
The staff was incredibly helpful and friendly, especially at breakfast and the front desk.
Location
7.0
The hotel's location by the Riessersee was absolutely beautiful, but it is a tad isolated and requires a car for access.
Dining
9.0
The dining experience was extraordinary, offering a delicious German buffet with plenty of options.
Facilities
9.0
The hotel boasts top-notch facilities including housekeeping, ski pass vendor, and more.
spacious rooms
secluded location
Robert
United Kingdom,
February
2024
7.8/10
The hotel has a traditional look and offers rooms with balconies, but security was a concern at 0700. The service was a mix of amazing and unfriendly encounters. The location is beautiful and developed by an amazing group, ideal for skiing and light walking. The dining had a good variety, but unfortunately, time was limited to enjoy spa facilities. Superb amenities and assistance are available.
Rooms
7.0
The rooms with balconies have a traditional look but security was a concern at 0700.
Service
6.0
The service was a mix of amazing encounters and unfriendly interactions, notably during the deposit request, but housekeeping, ski pass vendor, and other amenities were fantastic.
Location
9.0
The location is stunning, developed by an amazing group, perfect for skiing and light walking in the Garmisch area.
Dining
8.0
The dining experience was excellent, with a large variety of foods but limited time to enjoy spa & wellness areas.
Facilities
9.0
Superb amenities including welcome drink, pet amenities, and tours/ticket assistance are available.
Alan
United Kingdom,
December
2023
8.4/10
The hotel offers mesmerizing mountain views from the rooms with multiple pillows and duvets even for single occupancy. The staff is incredibly friendly and helpful, especially for non-German speakers. The location is quiet, with easy access to walking paths around the lake and into the surrounding mountains. The dining experience provides a variety of drinks, but wellness areas may have a strange smell. Overall, a lovely place to stay with some minor drawbacks.
Rooms
9.0
The rooms with mountain views and extra bedding were great, offering breathtaking vistas of the valley below. A kettle in the room for a pre-breakfast drink would have been a nice addition.
Service
9.0
The staff was absolutely friendly, helpful, warm welcoming, and supportive. However, some additional customer service training might be beneficial.
Location
8.0
The quiet location with fabulous walking paths around the lake and into the mountains is remarkable but slightly inconvenient without nearby public transportation options.
Dining
7.0
The dining experience offered a variety of drinks and quality breakfast options, but the wellness area had a strange smell.
Facilities
9.0
The hotel provides various amenities such as housekeeping, ski pass vendor, welcome drink, pet amenities, and tours/ticket assistance.
Larry
United States,
June
2023
9.0/10
I couldn't have asked for a better stay! The rooms were super comfortable with cozy bedding and a lovely balcony, but we did face a small issue until 4:00 pm one day. The service, particularly the bartenders, was exceptional, going above and beyond even in busy times. The location was excellent for starting hikes right from the hotel, although a bit far from town. The dining experience was delightful with a great variety of local products. The facilities were top-notch, offering everything we needed during our stay.
Rooms
9.0
Our room was super comfortable with good bedding and a balcony.
Service
9.0
The bartenders were attentive, funny, and endlessly patient, making our experience feel like a fairytale.
Location
8.0
The hotel's location was excellent for starting hikes straight from the property, but a bit far from the town center.
Dining
9.0
The dining experience was really nice and delicious with a good variety of local products.
Facilities
10.0
The facilities were top-notch, providing everything we needed for a comfortable stay.
Chuck
United States,
June
2023
9.0/10
The hotel feels more like an elegant mountain resort with nice Bavarian touches, offering spacious rooms, but there was a mix-up with our reserved room. The service, especially during breakfast, was amazing with friendly staff throughout. The location is amazing, surrounded by beautiful alpine views and hiking trails right outside. The dining experience was extraordinary in both quality and variety, served in a lovely covered balcony.
Rooms
8.0
Our room, unfortunately given away, would have been spacious with nice Bavarian touches.
Service
9.0
The service was impressive, particularly during breakfast, with helpful and friendly staff from reception to waiters.
Location
10.0
The hotel is situated at a beautiful alpine lake with fantastic views of the snow-capped mountains, offering access to numerous hiking trails right from the property.
Dining
9.0
The dining experience was extraordinary in both quality and variety, served in a beautiful covered balcony overlooking the frozen lake.
Facilities
9.0
The property offers a restaurant with an outdoor patio to enjoy dining amidst the outdoor beauty.
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